Download the Magnify Express data sheet here and contact us anytime. 

Glasshouse delivers Citrix Management as a Service through the Magnify service framework. Magnify is either delivered as a fully-managed service, focusing on L3 integrated support with automated monitoring, or as Magnify Express - a lower cost alternative which delivers Citrix Monitoring and ad-hoc support. 

Service Support Coverage Monitoring Automation Value-Added Services
Magnify 24x7 L3 Support Included for XenApp and XenDesktop, with full-stack monitoring available as an option
  • Incident Management 24x7x365
  • Service Account Management
  • Capacity Planning & Management
  • Performance/Event Monitoring & Alerting Service
  • Performance Monitoring
  • Performance Management & Tuning
  • Configuration Management Reporting
  • Service Level Monitoring & Alerting
  • Process & Procedure Development
  • Vendor Management
Magnify Express Ad-hoc Incident Support
  • Included for XenApp and XenDesktop
  • Initial environment health assessment highlighting risks and constraints; recommendations for proactive improvements
  • Follow-up health assessments every quarter, including consultation with a senior consultant
  • Weekly environmental snapshot report detailing capacity & usage, performance bottlenecks and issues
  • Access to senior Citrix specialists as required for incident management


Sound operations begin with strong underpinning design and implementation. This coupled with process and metrics, we deliver consistent managed services for Citrix, without the high-cost overheads and complexity introduced from large systems integration and outsourcing firms.

Our services provide visibility and control of Citrix workspace compute infrastructure required to ensure maximum uptime and minimal time for delivery of services. We support management of both customer on-premise infrastructure and cloud-based deployments.

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