Magnify – ITSM for Citrix environments and the GlassHouse approach

05 March 2015 | By David Baird

Whilst the traditional Citrix monitoring tools of Citrix EdgeSight and the Citrix SCOM management packs were discontinued in XenDesktop 7.x, significant advances have been made in the Citrix Director application. Director provides a highly customisable portal for monitoring the current state of the Citrix environment and is the key tool for Service Desk staff to use in their day-to-day activities.

One of the drawbacks of using Citrix Director alone is that it has really been designed for a support team to constantly monitor, rather than to provide the alerting and reporting that is necessary for a full ITSM offering.

To address this issue, GlassHouse has developed the Magnify ITSM for Citrix offering. Through the use of multiple deep-monitoring tools, Magnify provides the complementary components that are necessary to achieve an appropriate tool base for full monitoring of the environment.

Magnify addresses all components within the Citrix environment including Citrix Desktop, StoreFront, Provisioning Services, Licensing and NetScaler to name a few. Upon the client’s request, Magnify can also be extended to include the underlying hypervisor, storage, and network components within the environment to be managed.

Magnify uses a highly scalable centralised management platform, with universal agents deployed to servers and services that are to be monitored. Through centralised administration and configuration of the monitoring agents, Magnify provides a single pane of glass to the overall health and status of the Citrix environment.

Magnify is suitable for either traditional on-premises or Cloud based Citrix environments, and includes the necessary integration points to cater for either type of environment.The Magnify Management Server and toolsets can be installed on premises where required, or run from our highly available Cloud based monitoring framework based in Australia.

Coupled with Citrix specific ITSM processes, Magnify is a leading edge IT Service Management offering from GlassHouse, and has been developed based on our many years’ experience with the Citrix products and the issues that have been seen within most environments.

Working with existing ITSM providers, Magnify integrates with the current ITSM systems, providing Level 2 and above resolver groups for addressing Incidents, Problems, Change Management and Service Requests. Where no existing ITSM processes are in place, GlassHouse can work with the business to develop and implement appropriate processes for Level 1 Service Management.

Magnify includes a current state assessment of the Citrix environment as part of the onboarding process, including the creation of any remediation plans where needed, and rapid stabilisation of the environment.

For more information on the Magnify service offering, please view the service brochure and contact your local GlassHouse representative.