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DesktopWorkspace Case Study - Energy Retailer

End-User Compute Stabilized and Uplifted

Worldwide energy distribution and retailer, driving over 6B in annual revenues, with 30,000 employees worldwide and 2000 employees in Australia.

Customer Challenge
  • The distributed applications supporting remote and core sites was deeply in need of modernization and upgrade.
  • Due to a large number of remote sites and users, supporting user application and data services became problematic.
  • In addition to an aging hardware fleet, several core applications were running on unsupported operating systems and presented continual availability challenges. 
The Solution:
  • GlassHouse provided full lifecycle workspace modernization services including desktop virtualization high level design, detailed design and implementation planning plan, technology deployment, user services rollout for virtual desktop services country-wide.
  • The core Citrix technology solution included a hybrid solution of application and desktop virtualization technologies.
  • In addition to consolidated compute infrastructure deployments, a new network load balancing and application firewall solution was designed and integrated with the existing customer network environment.
  • The remote site infrastructure transitioned from a traditional ‘fat-client’ workspace model to a thin-client model with remote application services delivery.
  • The result of the project allowed lower cost workspace services, with increased agility and time to delivery, with robust improvements to support and security.
  • In addition the tier-1 outsourcer’s time to deliver new workspace services was significantly reduced.
“GlassHouse delivered value for money, and demonstrated deep operational expertise and technical knowledge” – Client Project Manager
For Expert Consultation:

Case study video outlining our work with this Customer to rapidly transition their onsite call centre from the corporate office to remote/work from home at the front of the Covid-19 pandemic response.

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