Poorly performing or unstable desktop workspaces are often the result of inadequate monitoring and management of the IT environment, with a key issue being the lack of visibility into the actual end-user experience. a fundamental quality Magnify delivers enables us to deliver high-quality managed service for the DesktopWorkspace, without the high-cost and complexity associated with broad outsourcing agreements.
Our services provide visibility and control of Citrix and AWS workspace compute services. Magnify will integrate with customer on-premise, hybrid cloud-based deployments.
- Use cases:
- Citrix XenApp & XenDesktop
- AWS Workspaces and AppStream
- Automated monitoring and reporting delivered by the Magnify toolset
- Detailed resolver groups, integrated with customer support operations
- Initial environment health assessment highlighting risks and constraints; recommendations for proactive improvements
- Follow-up strategic assessments every quarter, including consultation with a senior consultant
- Application packaging and deployment
- Improved visibility for workspace service availability and reliability
- Improved expediency of incident root cause identification
- Increased user satisfaction and end-user experience
- Access to senior Workspace specialists for incident management
- Weekly environmental snapshot report detailing capacity & usage, performance bottlenecks and issues
- SLA driven services focused on operational sustainability